Reference

Legal terms for Indonesia accounts

Our Legal page puts account access, wallet records for DANA, OVO, GoPay and QRIS, and the rules for Sic Bo, Galactic Gems and Dota 2 markets in one…

DANA wallet termsOVO account checksGoPay record matchingQRIS receipt context
dewacukong88 Legal terms for Indonesia accounts
CONTACT PATHS

Legal contact paths for your account

Legal help is reachable every day from 09:00 to 23:00 WIB through live chat, WhatsApp and email at [email protected].

Live chat Use live chat for time-sensitive legal questions while signed in.
WhatsApp Send a concise message with your registered phone number, payment rail and case date.
Email Email [email protected] when you need a written response on account data, wallet records or…
RECORD CARE

How we protect legal records

Your legal record starts with the details you submit at account opening and the device signals attached to each session.

Data handling

We collect profile fields, device logs and wallet references only for account operation, legal requests and dispute checks. Sensitive changes require a signed-in request plus a second channel check.

Cookie control

Cookies keep your session linked to the correct account and flag unusual access. You can clear browser cookies, but we may ask for another login check before wallet actions resume.

Account security

Password resets run through the phone or email tied to your account. If a login comes from a new device, we may ask for a code before legal records are shown.

Retention period

Wallet receipts, chat transcripts and policy acceptance records are kept for the period needed to answer disputes, comply with lawful requests and protect the account from duplicate claims.

Change requests

Ask for correction through Help > Account > Profile change. We compare your request with existing wallet names and login history before changing spelling, phone numbers or email addresses.

Legal contact

For formal questions, email [email protected] with your username and case reason. We answer in English for Indonesia accounts and may request matching DANA, OVO, GoPay or QRIS proof.

Legal questions before you join

Before you join, legal questions usually come down to access, data, wallet proof and how a dispute is handled. We answer the points below the same way our support team explains them in chat: start with your account step, match it to a record, then show the clause that applies. Access depends on local law, so keep your profile details accurate and your payment screenshots available.

Access depends on local law and your account checks. We do not approve access by location alone; we look at profile details, device signals and whether the requested activity is allowed where local law permits.

We check your mobile number, password setup, profile name and contact details. If wallet use starts, the name or reference on DANA, OVO, GoPay or QRIS records may be matched to your account.

Each payment rail creates a wallet reference that may be used in disputes, refunds or account checks. Keep receipts visible because we compare dates, amounts, sender names and QRIS codes against internal wallet logs.

Yes. Open Help > Account > Profile change and tell us what is wrong. We may ask for a matching wallet receipt, email access check or phone code before changing legal account records.

We compare the withdrawal request, wallet receipt, login device, IP pattern and session history. If the dispute involves Sic Bo, slots or sportsbook activity, we also check the round or market record tied to the wallet action.

Cookies help connect your session to the correct account and consent choices. Clearing them does not remove your rights, but it may require another login check before wallet or legal records can be shown.

Use live chat from 09:00 to 23:00 WIB for quick questions, or email [email protected] for a written response. Include your username, account phone number and the clause you want explained.